Refund policy

Effective Date: September 15, 2026

At Kaizo, we are committed to providing reliable, quality products and a smooth shopping experience.

This policy explains the conditions applicable to order cancellations, returns, replacements, exchanges, and refunds for purchases made through shopkaizo.com.

Please read this policy carefully before placing an order.


1. Cancellation Policy

Orders may be cancelled within 30 minutes of successful order placement, provided the order has not entered processing, packing, or dispatch.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If an order cannot be cancelled after processing has started, customers may refuse delivery at the doorstep, where applicable. Refused shipments will be handled according to the applicable return and refund process.

Kaizo may cancel an order due to:

  • Product being out of stock

  • Inventory or fulfilment limitations

  • Incorrect pricing or product information

  • Technical or system errors

  • Delivery restrictions

  • Duplicate orders

  • Suspected fraudulent or abusive transactions

  • Incorrect or incomplete customer information

  • Any other operational, security, or legal requirement

If Kaizo cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded to the original payment method within 5-7 business days.



2. Return & Replacement Policy

Eligible products may qualify for:

  • Replacement

  • Return and refund

  • Exchange, where specifically offered for the product

Return or replacement requests must generally be raised within 7 days from the date of delivery, unless a different period is specifically mentioned on the individual product page.

A product may qualify for return or replacement where:

  • The wrong product was delivered

  • The product arrived damaged

  • The product is defective upon arrival

  • The product is materially different from the product ordered

  • An item or component included in the order is missing

  • The shipment arrived visibly tampered with

All claims are subject to verification.


3. Product-Specific Return Conditions

Different Kaizo products may have different return requirements depending on their nature, hygiene considerations, installation requirements, consumable components, or safety considerations.

Where a product page specifies a return or replacement condition that differs from this general policy, the product-specific condition will apply to that product.

Customers are encouraged to review the product page, specifications, usage instructions, and applicable return information before placing an order.



4. Non-Returnable & Non-Refundable Products

Certain products may not be eligible for return or refund because of hygiene, safety, consumable, or product-condition considerations.

These may include, but are not limited to:

  • Products that have been used, installed, assembled, or operated

  • Hygiene-sensitive products after opening or use

  • Consumable products after opening or use

  • Products showing signs of wear or use

  • Products damaged due to misuse, incorrect installation, improper handling, or failure to follow instructions

  • Products that have been modified, altered, repaired, or dismantled by the customer or an unauthorized person

  • Products with missing accessories, parts, manuals, packaging, or components where these affect the ability to verify the return

  • Products with damaged or substantially altered packaging, where the damage was not caused during transit

  • Clearance or special-sale products specifically identified as non-returnable

  • Products for which the individual product page expressly states that returns are not available

This does not affect a customer's right to report a product that was received wrong, damaged, defective, incomplete, or materially different from the order.


5. Condition of Products Returned

Where a return is approved, the product should be returned:

  • In substantially the same condition in which it was received

  • With all applicable accessories and components

  • With manuals, documentation, and other included materials

  • With the original packaging where reasonably available

  • Without signs of unauthorized modification, misuse, or damage

Kaizo may inspect returned products before approving a refund or replacement.

A return may be rejected where inspection establishes that the product was damaged or altered after delivery due to customer handling, misuse, improper installation, or unauthorized repair.



6. Damaged, Defective, Wrong or Missing Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing components

  • Tampered with

  • Materially different from what you ordered

Please contact us at support@shopkaizo.com within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging and shipping label

  • A description of the issue

  • Photographs or video demonstrating the issue, where applicable

For electronic, mechanical, assembled, or functional products, Kaizo may request additional photographs, videos, troubleshooting information, or other evidence to determine the nature of the issue.

An unboxing video is strongly recommended, particularly for damaged, tampered, missing, or incorrect shipments. However, the absence of an unboxing video does not by itself prevent a customer from reporting a legitimate issue. Claims will be evaluated based on the available evidence.



7. Verification of Claims

All return, replacement, and refund claims are subject to verification.

Kaizo may review:

  • Order details

  • Product photographs

  • Packaging photographs

  • Shipping information

  • Delivery records

  • Product condition

  • Serial numbers, batch numbers, or other identifying information, where applicable

  • Videos or other evidence supplied by the customer

  • Inspection results after return

Kaizo reserves the right to reject a claim where there is reasonable evidence of:

  • Misuse

  • Accidental damage after delivery

  • Incorrect installation or operation

  • Unauthorized modification or repair

  • Intentional damage

  • Fraudulent or abusive return behaviour

  • A claim being raised outside the applicable timeframe

  • Inability to reasonably verify the reported issue



8. Replacement Policy

Where a replacement is approved, Kaizo will generally provide the same product, model, variant, or configuration originally ordered.

Replacement is subject to stock availability.

If the same product is unavailable, Kaizo may, at its discretion:

  • Offer an alternative resolution

  • Offer a refund

  • Wait for replacement stock to become available, where appropriate

A customer cannot ordinarily request a different product in place of the originally purchased product unless Kaizo expressly agrees to such an exchange.



9. Returns & Refunds

Where a return is approved, the customer may be required to return the product before the refund is processed.

Once the returned product is received, Kaizo may inspect the product to verify that it meets the applicable return conditions.

After successful verification, the eligible refund will be initiated.

Refunds for prepaid orders are generally processed to the original payment method within 5–7 business days after approval and successful verification.

Actual crediting time may vary depending on the payment gateway, bank, card issuer, or financial institution.



10. COD Refunds

For Cash on Delivery orders, refunds may require the customer to provide valid bank account details or other information necessary to process the refund.

COD refunds are generally processed within 15 business days after approval, verification, receipt of the required information, and completion of the applicable return process.

Customers are responsible for providing accurate bank or payment information.

Kaizo will not be responsible for delays caused by incorrect or incomplete information provided by the customer or by banking/payment-system processing.



11. Shipping & Other Charges

Where a refund is approved because Kaizo delivered:

  • The wrong product

  • A damaged product

  • A defective product

  • A materially incorrect product

Kaizo will determine the appropriate refund or replacement resolution based on the circumstances.

Original shipping charges, convenience charges, payment processing charges, or other non-refundable service charges may not be refundable where the applicable service has already been provided, unless the issue originated from Kaizo or applicable law requires otherwise.

Where a customer voluntarily returns an eligible product for a reason other than an error attributable to Kaizo, applicable return shipping or other charges may be deducted from the refund where disclosed and legally permissible.



12. Failed Delivery, Refused Delivery & Incorrect Address

Customers are responsible for providing accurate delivery information when placing an order.

Additional delivery attempts, return-to-origin shipments, or re-shipping may result where an order cannot be delivered because of:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailable after applicable delivery attempts

  • Customer refusing delivery

  • Customer failing to accept the shipment

  • Other circumstances attributable to the customer

Any refund in such cases will be processed after the returned shipment is received and verified, and applicable shipping or handling charges may be deducted where permissible.



13. Return Pickup

Where Kaizo provides a return pickup facility, the pickup will be arranged through an applicable logistics partner.

Customers must ensure that:

  • The correct product is packed for return

  • All applicable components are included

  • The package is securely packed

  • The product is available for collection at the agreed address

Approved return pickups or replacement deliveries will generally be associated with the original delivery address unless otherwise agreed by Kaizo.

If a return pickup is unavailable for a particular location, product, or circumstance, Kaizo may provide an alternative return process.



14. Exchanges

Unless specifically stated on a product page, Kaizo does not provide exchanges for a different:

  • Product

  • Model

  • Size

  • Colour

  • Variant

  • Configuration

An approved replacement will generally be for the same product that was originally ordered.



15. Product Warranty

Where a product is covered by a manufacturer's or seller's warranty, warranty claims may be subject to the applicable warranty terms.

A warranty does not automatically create a right to return a product for a refund.

Customers may be required to follow the applicable warranty or service process for products where the issue arises after the applicable return period.

Warranty terms may differ between products and manufacturers.

Please refer to the individual product page, warranty documentation, or product manual where applicable.



16. Refunds for Orders Cancelled by Kaizo

If Kaizo cancels a prepaid order before fulfilment due to:

  • Stock unavailability

  • Technical error

  • Incorrect pricing

  • Operational limitations

  • Delivery restrictions

  • Security concerns

  • Other valid operational or legal reasons

the applicable amount paid for the cancelled order will be refunded to the original payment method.

Refund processing times may vary depending on the payment provider and banking institution.



17. Fraudulent or Abusive Claims

Kaizo reserves the right to investigate patterns of suspected fraudulent, abusive, or excessive return and refund activity.

This may include:

  • Repeated claims of receiving damaged products without supporting evidence

  • Repeated claims of missing products

  • Product swapping

  • Returning a different product from the one purchased

  • Intentional product damage

  • Unauthorized modification or repair

  • False or misleading information

  • Abuse of promotional or refund policies

Where there is reasonable evidence of abuse or fraud, Kaizo may reject the applicable claim and take appropriate action.



18. Customer Responsibility

Customers are responsible for:

  • Reviewing product specifications before purchase

  • Checking compatibility where applicable

  • Following product instructions and manuals

  • Using products only for their intended purpose

  • Providing accurate delivery information

  • Inspecting the shipment upon delivery

  • Reporting eligible issues within the applicable timeframe

  • Providing reasonable information and evidence when submitting a claim

Kaizo is not responsible for damage resulting from misuse, improper installation, unauthorized modification, or failure to follow product instructions.



19. Policy Exceptions

Certain products may have specific return, replacement, warranty, or refund conditions because of their:

  • Product category

  • Hygiene requirements

  • Consumable nature

  • Electrical or electronic components

  • Installation requirements

  • Safety considerations

  • Manufacturer warranty

  • Regulatory requirements

Where a specific product page or warranty document provides different conditions, those conditions will apply to that product to the extent permitted by applicable law.



20. Policy Updates

Kaizo reserves the right to modify, update, or revise this Cancellation, Returns, Replacement & Refund Policy from time to time.

The latest version published on shopkaizo.com will apply to orders placed after the effective date of the updated policy, subject to applicable law.

Customers are encouraged to review this page before placing an order.



21. Contact Us

For cancellation requests, return requests, replacement claims, refund assistance, or other order-related concerns, please contact us at:


Email: support@shopkaizo.com
Website: shopkaizo.com

Customer Service Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Customer Care Number: +91 8427255541

For faster assistance, please include your order number and a clear description of your request.



Everything Kaizo!