Terms of service

Terms & Conditions

Effective Date: September 15, 2026

By accessing, browsing, or using Shopkaizo.com, or by placing an order through the website, you acknowledge that you have read, understood, and agree to these Terms & Conditions and the other policies published on the website.

1. About Kaizo

Kaizo is an ecommerce brand offering products designed for everyday home, hygiene, cleaning, protection, convenience, and related household needs.

Products available through ShopKaizo.com may be manufactured or supplied by Kaizo or by third-party manufacturers and suppliers.

Product specifications, warranties, usage instructions, safety requirements, and return eligibility may vary by product.

2. Contact Information

For questions regarding these Terms & Conditions, orders, products, or website use, please contact:

Kaizo

Email: support@shopkaizo.com
Website: shopkaizo.com

3. Eligibility to Use the Website

By using ShopKaizo.com, you confirm that:

You are legally capable of entering into a binding transaction under applicable law; or
You are using the website under the supervision and consent of a parent or legal guardian where applicable.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

Certain products may be subject to additional age, safety, regulatory, or usage requirements.

4. Acceptable Use

You agree to use Shopkaizo.com only for lawful purposes and in a manner that does not harm Kaizo, its customers, suppliers, service providers, or other users.

You must not:

Engage in fraudulent, unlawful, deceptive, or abusive activity.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the security, operation, or functionality of the website.
Introduce viruses, malware, malicious code, or other harmful material.
Scrape, crawl, harvest, or systematically extract website content without written authorization.
Use automated systems to place fraudulent or abusive orders.
Impersonate another individual or organization.
Provide false or misleading information.
Attempt to manipulate reviews, prices, promotions, orders, or website functionality.
Use the website in a manner that could damage, disable, overburden, or impair the website or its services.

5. Website Content & Product Information

Kaizo makes reasonable efforts to ensure that information published on Shopkaizo.com is accurate and current.

However, the website may occasionally contain:

Typographical errors
Pricing errors
Product information errors
Image discrepancies
Specification changes
Availability errors
Technical inaccuracies
Outdated information

Product images may differ slightly from the actual product due to photography, lighting, display settings, packaging changes, or manufacturer updates.

Kaizo reserves the right to correct errors, update information, or modify product details at any time.

6. Product Information & Usage

Customers are responsible for reviewing relevant product information before placing an order.

This may include:

Product specifications
Dimensions
Compatibility
Materials or ingredients, where applicable
Usage instructions
Safety instructions
Warnings and precautions
Warranty information
Return eligibility

Products must be used only for their intended purpose and in accordance with the applicable manufacturer's instructions.

Kaizo is not responsible for damage resulting from misuse, improper installation, unauthorized modification, improper handling, or failure to follow product instructions, subject to applicable law.

For products requiring professional installation, application, or specialized handling, customers should seek appropriate professional assistance.

7. Pricing

All prices displayed on Shopkaizo.com are subject to change without prior notice.

Prices may change due to:

Supplier or manufacturer price changes
Taxes
Promotions
Discounts
Product updates
Market conditions
Technical or system errors

Where an obvious pricing error occurs, Kaizo reserves the right to cancel the affected order and provide an applicable refund where payment has already been collected.

Applicable taxes and charges will be displayed during the purchasing process where required.

8. Product Availability

Product availability displayed on Shopkaizo.com may change without notice.

Adding a product to a cart or wishlist does not guarantee that the product will remain available until checkout or delivery.

If a product becomes unavailable after an order is placed, Kaizo may cancel the affected product or order and process the applicable refund.

9. Orders & Order Acceptance

Submitting an order through Shopkaizo.com constitutes a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

Kaizo reserves the right to:

Accept or decline an order
Limit quantities
Cancel an order
Restrict purchases from certain locations
Correct pricing or product information
Decline orders that appear fraudulent or abusive
Cancel duplicate or suspicious orders
Cancel orders affected by inventory or operational issues

If an order is cancelled after payment has been collected, the applicable amount paid will be refunded in accordance with the Kaizo Cancellation, Returns, Replacement & Refund Policy.

10. Order Cancellation

Customers may request cancellation according to the cancellation period and conditions specified in the Kaizo Cancellation, Returns, Replacement & Refund Policy.

Once an order has entered processing, packing, or dispatch, cancellation may no longer be possible.

Customers should refer to the applicable cancellation policy for complete details.

11. Returns, Replacements & Refunds

Returns, replacements, exchanges, and refunds are governed by the Kaizo Cancellation, Returns, Replacement & Refund Policy published on Shopkaizo.com.

Eligibility may depend on:

Product category
Product condition
Time since delivery
Reason for the return
Whether the product has been opened, used, installed, or modified
Product-specific restrictions
Manufacturer warranty conditions

Customers should review the applicable policy before placing an order.

12. Payments

Customers agree to provide valid and accurate payment information when placing an order.

Payments may be processed through authorized third-party payment gateways and service providers.

Orders may be subject to payment verification, fraud screening, or other security checks.

Kaizo may cancel an order where payment cannot be successfully verified or where a transaction is reasonably suspected to be fraudulent or unauthorized.

13. Cash on Delivery

Where Cash on Delivery (COD) is available, additional restrictions may apply.

Kaizo may:

Limit COD availability for certain products or locations.
Restrict COD for high-value orders.
Contact customers for order verification.
Cancel duplicate, suspicious, or unverified COD orders.
Restrict COD access where there is a history of repeated refused or undelivered orders.

Customers are expected to accept genuine orders placed using their contact information.

14. Shipping & Delivery

Kaizo ships products according to the delivery options and locations available at checkout.

Estimated delivery timelines are indicative and may be affected by:

Logistics provider delays
Weather conditions
Public holidays
Regional restrictions
Incorrect address information
Customer availability
Operational disruptions
Transportation disruptions
Circumstances beyond reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact information.

Delivery may not be available to certain locations.

15. Delivery Inspection

Customers are encouraged to inspect the package and product upon delivery.

If a shipment appears visibly damaged or tampered with, customers should document the condition of the package and contact support@shopkaizo.com as soon as reasonably possible.

Claims involving damaged, incorrect, missing, defective, or tampered products are subject to the applicable return and replacement policy.

16. Third-Party Manufacturers & Suppliers

Certain products available on Shopkaizo.com may be manufactured or supplied by third-party manufacturers or suppliers.

Where applicable, the manufacturer may provide:

Product warranty
Technical support
Installation support
After-sales service
Replacement components

Applicable manufacturer terms may vary by product.

Customers should refer to the product page, warranty documentation, packaging, or product manual for product-specific information.

17. Intellectual Property

Unless otherwise stated, content and materials available on Shopkaizo.com are owned by or licensed to Kaizo.

This includes:

Website design
Original text
Product descriptions created by Kaizo
Graphics
Original images
Logos
Videos
Marketing materials
Page layouts
Website structure
Other proprietary content

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license, or commercially exploit Kaizo's proprietary content without prior written permission.

Third-party trademarks, logos, brand names, product images, and intellectual property remain the property of their respective owners.

18. Customer Reviews & User-Generated Content

Where Shopkaizo.com allows customers to submit reviews, ratings, photographs, comments, questions, or other content, customers must ensure that their submissions:

Are truthful and based on their genuine experience.
Do not contain unlawful, abusive, threatening, defamatory, or misleading material.
Do not infringe another person's intellectual property or privacy rights.
Do not contain malicious code or harmful material.
Do not impersonate another person or organization.

Kaizo may moderate, refuse, remove, or restrict content that violates these Terms & Conditions or applicable law.

19. Promotions, Discounts & Offers

Promotional offers, discounts, coupons, bundles, and other campaigns may be subject to additional terms.

Unless otherwise stated:

Offers cannot be exchanged for cash.
Offers may be limited to specified products or customers.
Multiple promotions may not be combined.
Offers may be available for a limited period.
Promotional availability may be limited.
Kaizo may correct or cancel offers affected by technical or pricing errors.

The terms displayed with a particular promotion will apply to that promotion.

20. Third-Party Services & Links

Shopkaizo.com may use or contain links to third-party services, including payment providers, logistics providers, technology providers, analytics services, or other external websites.

Third-party services operate according to their own terms and privacy policies.

Kaizo is not responsible for the content, availability, security, or policies of third-party websites or services outside its reasonable control.

21. Website Availability & Security

Kaizo makes reasonable efforts to maintain the availability and security of Shopkaizo.com.

However, we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Completely secure
Free from technical defects

Access may occasionally be interrupted because of maintenance, upgrades, technical failures, security incidents, infrastructure issues, or circumstances beyond reasonable control.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Shopkaizo.com and its services are provided on an "as available" and "as is" basis.

Kaizo does not guarantee that:

The website will always operate without interruption.
Website information will always be completely accurate or error-free.
The website will be free from technical defects or harmful components.
Every product will remain continuously available.
Product information will never change.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Kaizo will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of, or inability to use, Shopkaizo.com.

This may include losses arising from:

Website interruption
Technical failures
Third-party service interruptions
Logistics delays
Unauthorized access beyond reasonable control
Customer misuse of products
Events beyond reasonable control

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your:

Violation of these Terms & Conditions
Unlawful use of the website
Fraudulent activity
Misuse of the website
Infringement of another person's rights
Violation of applicable laws or regulations

25. Force Majeure

Kaizo will not be responsible for delays or failures caused by circumstances beyond reasonable control.

These may include:

Natural disasters
Floods
Fires
Severe weather
Epidemics or pandemics
War
Civil unrest
Government restrictions
Transportation disruptions
Strikes
Infrastructure failures
Internet or telecommunications failures
Logistics disruptions
Other extraordinary circumstances beyond reasonable control

26. Suspension or Termination of Access

Kaizo may restrict or suspend access to Shopkaizo.com where reasonably necessary to:

Protect website security
Prevent fraud or abuse
Investigate suspicious activity
Enforce these Terms & Conditions
Comply with legal requirements
Protect customers or the business

Suspension or termination of website access does not affect rights or obligations that have already arisen from an existing transaction.

27. Privacy

Your use of Shopkaizo.com may involve the collection and processing of information in accordance with Kaizo's applicable Privacy Policy.

Information may be processed as necessary for purposes including:

Account management
Order processing
Payment processing
Shipping and delivery
Customer support
Returns and refunds
Fraud prevention
Website security
Improving products and services

Please review the applicable Privacy Policy for further information.

28. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of ShopKaizo.com or a transaction conducted through the website will be subject to the applicable legal and judicial framework in India.

Nothing in these Terms & Conditions is intended to restrict any statutory rights or remedies available to consumers under applicable law.

29. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

30. Changes to These Terms

Kaizo may update or modify these Terms & Conditions from time to time.

Updated Terms will be published on Shopkaizo.com with a revised effective date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

31. Entire Agreement

These Terms & Conditions, together with the applicable:

Cancellation, Returns, Replacement & Refund Policy
Privacy Policy
Shipping Policy
Product-specific terms
Warranty terms
Promotional terms

constitute the terms governing your use of Shopkaizo.com and your purchases through the website, subject to applicable law.

Where there is a conflict between these Terms & Conditions and a product-specific policy, the applicable product-specific terms will govern that particular product or transaction to the extent permitted by law.

32. Contact Us

For questions, complaints, order-related concerns, or clarification regarding these Terms & Conditions, please contact:

Kaizo

Email: support@shopkaizo.com
Website: shopkaizo.com

Customer Care Number: +91 8427255541

For faster assistance regarding an order, please include your order number and the contact details used when placing the order.

Everything Kaizo!