Shipping Policy

Last Updated: September 15, 2026

Read our Shipping Policy to understand how Kaizo processes, dispatches, and delivers orders across India.

1. Order Confirmation

Once an order is successfully placed on Shopkaizo.com, customers will receive an order confirmation through the contact details provided during checkout.

The order confirmation may include:

• Order summary

• Products ordered

• Billing information

• Delivery address

• Payment status

• Order number

Customers are advised to carefully review their order details and contact us as soon as possible if they notice any incorrect information.

2. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout based on factors such as:

• Order value

• Product or category

• Delivery location

• Applicable shipping rules

• Promotional or free-shipping offers

The applicable shipping charge, if any, will be displayed before the order is submitted for payment.

3. Processing and Delivery Time

Orders are generally processed and dispatched within our standard operational timelines.

Estimated delivery is typically 5 to 7 business days after dispatch, depending on the delivery location, product availability, courier service, and other logistics conditions.

Delivery timelines are estimates and may vary for certain locations or products.

Important: Kaizo currently ships within India only. International shipping is not available at this time.

4. Order Processing

Orders may require additional processing time in certain circumstances, including:

• High order volumes

• Product availability issues

• Verification of payment or order details

• Remote or difficult-to-service delivery locations

• Operational or logistics disruptions

• Public holidays or non-working days

Dispatch confirmation and tracking information may be provided once the order has been handed over to the applicable shipping or logistics partner.

5. Address Modification

Customers should carefully verify their delivery address before completing an order.

Once an order has been placed, the delivery address may not be modified if the order has already entered processing, packing, or dispatch.

Where operationally possible, customers may contact support@shopkaizo.com immediately after placing the order to request an address correction. Address changes cannot be guaranteed.

6. Delivery Delays and Limitations

Estimated delivery timelines may be affected by circumstances beyond Kaizo's reasonable control, including:

• Courier or logistics partner delays

• Weather conditions

• Natural events

• Regional restrictions

• Transportation disruptions

• Public holidays

• High-demand periods

• Operational interruptions

• Incorrect or incomplete delivery information

• Restrictions affecting specific delivery locations

Kaizo will make reasonable efforts to support customers in resolving delivery issues but cannot guarantee delivery within a specific timeframe where delays are caused by third-party logistics providers or circumstances beyond our reasonable control.

7. Delivery Attempts

Our logistics partners may make multiple attempts to deliver an order to the provided delivery address.

If delivery cannot be completed, the courier partner may contact the customer regarding:

• A further delivery attempt

• Rescheduling

• Delivery instructions

• Parcel collection, where available

Customers should ensure that the provided phone number is reachable during the delivery period.

8. Tracking Your Order

Where tracking is available, customers may receive shipment tracking details after their order has been dispatched.

Tracking information is provided by the applicable logistics partner and may take some time to become active after dispatch.

Delivery status and estimated delivery dates shown by courier partners are subject to change.

9. Lost, Delayed, or Undelivered Orders

If an order appears to be significantly delayed, lost in transit, or marked as delivered but has not been received, customers should contact us at:

support@shopkaizo.com

Please provide:

• Order number

• Customer name

• Delivery address

• Tracking details, if available

• Description of the issue

Kaizo will coordinate with the applicable logistics partner and take reasonable steps to investigate and resolve the issue.

10. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

If an order cannot be delivered because of incorrect, incomplete, or inaccessible delivery information, additional delivery attempts or other resolution options may be subject to the logistics provider's policies.

Where permitted and applicable, additional shipping costs or deductions may apply.

11. Refused or Failed Deliveries

If an order is repeatedly refused, cannot be delivered after the available delivery attempts, or is returned to us because the customer was unavailable or the delivery information was incorrect, the order may be treated as a failed delivery.

Any refund or re-shipment in such cases will be handled in accordance with our applicable Cancellation, Returns, Replacement & Refund Policy.

12. Free Shipping

Free shipping may be offered on:

• Selected products

• Selected categories

• Promotional campaigns

• Orders meeting a specified minimum value

• Other qualifying offers

Eligibility requirements and applicable conditions will be displayed on the website or during checkout.

Kaizo reserves the right to modify, suspend, or discontinue free-shipping offers subject to applicable terms.

13. Delivery Inspection

Customers are encouraged to inspect the outer packaging at the time of delivery.

If a package appears visibly damaged, opened, tampered with, or materially compromised, customers should document the condition and contact support@shopkaizo.com as soon as possible.

For damaged, defective, incorrect, missing, or tampered products, customers should also refer to our Cancellation, Returns, Replacement & Refund Policy.

14. Products With Special Delivery Requirements

Certain products may have specific delivery, handling, availability, or shipping conditions.

Where applicable, product-specific delivery information will be displayed on the relevant product page or during checkout.

Such product-specific conditions may take precedence over the general terms of this Shipping Policy to the extent applicable.

15. Contact Us

For questions or assistance regarding shipping and delivery, please contact:

Kaizo
Email: support@shopkaizo.com
Website: Shopkaizo.com

Customer Service Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Address:
Khasra No. 938,
Meerut Road, Morta Village Gate,
Village Morta,
Ghaziabad, Uttar Pradesh – 201206, India.

16. Policy Updates

Kaizo may update or modify this Shipping Policy from time to time to reflect changes in our operations, logistics arrangements, services, or applicable requirements.

The updated version will be published on Shopkaizo.com with the revised "Last Updated" date.